NATIONWIDE — The Federal Communications Commission is set to launch an investigation against T-Mobile after millions nationwide were affected by an outage that impacted 911 services.
What You Need To Know
- FCC says it intends to investigate massive T-Mobile outage
- Outage on Monday affected users' ability to contact 911
- T-Mobile blamed capacity issues, sorry for "inconvenience"
T-Mobile is working to switch more than 50 million Sprint customers following a massive merger. If your mobile device is with that company, you know about the huge outage on Monday that lasted for three hours and prevented customers from calling 911.
The company's CEO blamed it on capacity issues and T-Mobile’s president of technology took to Twitter on Monday to apologize for the “inconvenience.”
Our engineers are working to resolve a voice and data issue that has been affecting customers around the country. We’re sorry for the inconvenience and hope to have this fixed shortly.
— Neville (@NevilleRay) June 15, 2020
The FCC calls the outage unacceptable and wants answers.
Seminole County authorities and the city of Kissimmee said the outage impacted their 911 systems. The Seminole Sheriff's Office urged callers to use their non-emergency line as a backup until the issue was resolved.
Orange County Sheriff's officials said its 911 systems were not been affected and told residents in their area to continue to use the 911 line if necessary.