DAYTONA BEACH, Fla. — There’s a quick, new way to report community concerns in Daytona Beach with the city’s SeeClickFix tool.

What You Need To Know

  • The city of Daytona Beach's SeeClickFix mobile app allows residents to submit reports directly from their cell phones

  • Residents can report issues like potholes, code violations, graffiti and more

  • Once a report is submitted, the app directly connects residents with a city staff member who will work to fulfill the request 

  • Other Central Florida cities like Orlando, Minneola and Port Orange are also using the app 

SeeClickFix is a mobile app the city of Daytona Beach is implementing to help residents easily report service issues and connect with city staff. It allows them to report issues like broken street lights, potholes, missed trash pickups, graffiti, code violations and more. 

The tool can be accessed on the city’s website or mobile application, DBCityConnect. SeeClickFix can also be directly downloaded from the App Store or Google Play.

Once a resident submits a request, the report is directly sent to the city staff member who will work to fulfill it. Before, concerns were fielded by the City Manager’s Office, which would manually connect residents with staff.

Daytona Beach Chief Information Officer Hossam Reziqa said the app makes this process quicker and more efficient. 

“We’ve cut down half of that process,” Reziqa said. “It goes directly from you to the ticket owner who is going to work on them as soon as possible.”

Not only does the app help residents, but it also makes the process quicker for city staff members. Since the app’s launch a few weeks ago, the city has received and resolved nearly 50 requests. 

“We have missed trash pickups, traffic signal outages,” Reziqa said. “We’ve had speeding concerns. We’ve had animal control questions.”

Once a request is submitted, residents can view its status and comments from city staff. All requests and their timelines are public, which Reziqa said helps with transparency.  

“It’s another step to transparency,” he said. “We want to make sure that the residents are aware of what we’re doing and how quickly we’re able to respond back.”

With hurricane season just around the corner, the app is also programmed to be a tool during hurricanes and major storms.

“You will see categories that are going to be specific to hurricane-related submissions, whether it be flooding or debris or what have you," Reziqa said.

Overall, Reziqa said the city has seen a great deal of interest from people who want to improve the areas they live in. He said he’s excited that SeeClickFix gives residents a way to quickly and directly connect with the city.

“We’re able to get the information directly from the moment you see something is wrong to the hands of the individual that’s going to be able to work on it," he said.

Other Central Florida cities like Orlando, Minneola and Port Orange are also using the app. For more information about SeeClickFix, visit the city’s website.

Reagan Ryan is a 2023 — 2025 Report for America Corps Member, covering the environment and climate across Central Florida for Spectrum News 13. Report for America is a nonprofit national service program that places journalists in local newsrooms to report on under-covered issues.