A group of homeowners in Orange City are at their wits’ end over the local mail delivery service.

Lori Coats says she and many of her West Highlands neighbors are finding the wrong mail in their mailboxes.

She's not worried about junk mail, she's concerned about the important documents.

"When there was a Target breach, you know, my bank replaced my card, my debit card,” Coats said. “My debit card was actually delivered to a guy over on 13th street."

Coats and many of her neighbors receive their mail in cluster mailboxes.

She says even packages, which are supposed to be delivered to homes, wind up on the wrong doorstep.

"I had a package that was delivered across the street from my house," said Coats.

Coats says she's had this issue for at least the past 11 years. However, she says it’s getting worse.

While Coats was checking her mail, Lisa Harry drove up and said she received someone else's mail: a Chase Bank statement which wasn't hers.

"I think it's pretty messed up. I wouldn't want anybody having my bank statement," said Harry.

Coats wrote to the postmaster general, but has not heard back, or at least she didn't see any response in her mailbox.

The postmaster in the Orange city Office referred us to Debra Fetterly, a spokesperson in Pembroke Pines, who sent the following statement:

“The Postal Service’s mission is to provide a reliable, efficient, trusted and affordable universal delivery service that connects people and helps businesses grow. Our employees work very hard to provide outstanding service to their customers.  We take our customers’ concerns very seriously, and encourage postal customers to immediately contact their local Postmaster to report any mail service issues, so that we may conduct a prompt and thorough investigation.

"Customers can also contact the Postal Service at 1-800–ASK-USPS (800-275-8777) for assistance."

Meanwhile, Coats and her neighbors hope no one steals their identities if important documents, like a debit card or a bank statement, are delivered into the wrong hands.

"One job, delivering my mail, that's all I'm asking, that's it," said Coats.